Shipping policy

Delivery Area

Sólleria offers worldwide shipping to the following regions:

  • Europe: Czech Republic, Germany, Austria, Slovakia, Poland, United Kingdom, France, Belgium, Netherlands, Luxembourg, Denmark, Spain (excluding the Canary Islands, Ceuta, and Melilla), Portugal (excluding the Azores and Madeira), Italy (excluding Livigno, Campione d'Italia, and the national waters of Lake Lugano), Greece, Ireland, Finland (excluding the Aland Islands), Sweden, and Monaco.
  • North America: United States, Canada.
  • Asia and Middle East: Israel, Turkey.
  • Oceania: Australia, New Zealand.
  • Rest of Europe: Includes countries not listed above in mainland Europe.
  • Rest of the World: For deliveries to other destinations, please contact Customer Service for specific shipping details.

Excluded Areas: We do not deliver to P.O. boxes, general delivery addresses, forwarding companies, or restricted areas (e.g., Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, New Caledonia, and the French Southern and Antarctic Territories).

For security reasons, a signature and a valid form of identification (such as a passport or driver’s license) may be required upon delivery.

Shipping Costs

We are pleased to offer free worldwide shipping for all orders. However, customs duties, taxes, and other charges may apply depending on the destination country and will be billed separately. These additional costs are the responsibility of the recipient.

Shipping services are handled by DHL Express Worldwide, with delivery times depending on the destination (see section 8.3 for more details).

Delivery Times and Details

Delivery times begin once your order has been produced and shipped (production typically takes 10 to 15 business days). Estimated delivery times:

  • Czech Republic: 1-2 business days
  • Germany, Austria, Slovakia, Poland: 2-3 business days
  • United Kingdom, France, Belgium, Netherlands, Luxembourg, Denmark: 3-4 business days
  • Spain, Italy, Portugal, Greece: 3-4 business days
  • United States, Canada, Turkey, Israel: 5-7 business days
  • Rest of Europe: 4-6 business days
  • Rest of the World: 5-7 business days

We also offer expedited delivery services through DHL Express with options such as:

  • DHL Express 9:00 (guaranteed delivery before 9:00 AM the next business day) – additional fee of 850 CZK.
  • DHL Express 10:30 (guaranteed delivery before 10:30 AM the next business day) – additional fee of 260 CZK.
  • DHL Express 12:00 (guaranteed delivery before 12:00 PM the next business day) – additional fee of 150 CZK.

Please note: Customs delays may extend delivery times in certain regions. If you experience delays or issues, please contact Customer Service for assistance.

Taxes and Duties

  • Europe (including Norway, Switzerland, and the United Kingdom): All duties, customs, and taxes are included, so no extra charges will be applied upon delivery.
  • United States: Orders over $750 may be subject to local import taxes and duties upon arrival. These charges are determined by local customs authorities, and Sólleria is not responsible for them.
  • Rest of the World: Local import taxes and duties may apply based on your country’s regulations, and these costs will be billed separately. Please check with your local customs office for more details.